MagicJack just became a lot less magic. According to their online chat customer service, incoming calls with caller ID blocked will NOT be put through, but instead will go to an advertisement for MagicTalk (that domain immediately redirects to MagicJack), and then hangs up.
Anyone with clients, local celebrities, law enforcement officials, privacy advocates like you and me who block caller ID CANNOT call a MagicJack user which, for me, amounts to about a third of all incoming calls. It worked fine for over a year, and now it doesn't. No explanation was given, no options were suggested, just a link to MagicJack's Terms of Service where it says they can change anything at any time, which makes me wonder why that's not the only paragraph in the entire agreement, since it overrides virtually everything else.
So I guess I'm supposed to contact Mr. Eisner and inform him that if he needs me, he must unblock his caller ID or I will not be taking his call.
I am so screwed.
Thursday, November 24, 2011
MagicJack hangs up on all incoming anonymous caller ID calls = FAIL
Labels:
blocked incoming,
caller,
caller ID,
disaster,
ID,
Magic Jack,
Magic Talk,
MagicJack,
MagicTalk
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